Resume
Professional profile at a glance.
A concise overview of my experience, technical strengths, education, certifications, and the areas where I create value.
Surya Lenka
Technical Lead | UC | Contact Center | Architecture | Applied AI
20 years in Unified Communications and Contact Center technology
Current Team Lead for MCX & CloudLink
Experience across HCL, Avaya, and Mitel
Strong background in SIP, CTI, IVR architecture, systems, automation, and applied AI
Professional Experience
Leadership and engineering work across Unified Communications, Contact Center platforms, CloudLink, MCX, customer workflows, complex troubleshooting, and technical escalations.
Explore section →Technical Expertise
UC and Contact Center platforms, IVR and solution architecture, SIP and CTI, systems and networking, DevOps practices, and applied AI.
Explore section →Education & Certifications
MS from BITS Pilani, B.Tech in Electronics and Telecommunication Engineering, AWS Certified Solutions Architect, and Microsoft Azure Administrator.
Explore section →Downloadable resume
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