Start with a real problem
Each project begins with a genuine support, customer-experience, or operational challenge.
Projects & innovation
Ideas built around real technical and customer experience problems.
A growing collection of practical products, prototypes, and concepts exploring AI, automation, troubleshooting, ServiceNow intelligence, and better customer support experiences.
Featured work
Projects with a clear purpose.
These projects reflect my interest in connecting deep technical understanding with practical improvements for support teams, agents, customers, and engineering workflows.
01
Flagship Project · Applied AI & ServiceNow
FLAGSHIP
SNOWLens-AI
A ServiceNow ticket intelligence platform combining deterministic policy evaluation, evidence-grounded AI reasoning, quality scoring, and role-specific operational dashboards.
Explore project →02
Flagship Project · Orchestration & Automation
FLAGSHIP
SNOWLens-Orchestrator
The operational companion to SNOWLens-AI, designed for batch processing, job orchestration, processing-state tracking, resume and recovery, and controlled large-scale ticket analysis.
Explore project →03
Applied AI · Contact Center
SupportBuddy
An AI Ticketing Intelligence concept designed to connect fragmented customer interactions across voice, email, and chat, giving agents relevant context before they respond.
Explore project →04
Technical Troubleshooting
Log Parser
A practical troubleshooting concept focused on making complex technical logs easier to interpret, correlate, and use during issue investigation.
Explore project →05
Innovation · Vibeathon
Innovation & Vibeathon
Applied AI and customer-support innovation work developed around real operational challenges in enterprise communication environments.
Explore project →How I build
Technical depth is useful when it leads to a better outcome.
Keep the outcome practical
The focus is on useful workflows, clearer decisions, and measurable improvement rather than technology for its own sake.
Build for future growth
Projects are designed as modular concepts that can evolve into richer tools, integrations, or AI-enabled workflows.
More to come
A portfolio that grows with each useful idea.
This section will continue to expand with new AI tools, automation experiments, troubleshooting utilities, technical notes, and customer-experience concepts.