Technical expertise
Enterprise communication systems, architecture, automation, and applied AI.
My expertise combines deep communication-platform knowledge with practical solution design, technical troubleshooting, workflow automation, and a growing focus on AI-enabled experiences.
Areas of focus
Six connected areas of technical depth.
Each area represents a part of the larger picture: reliable customer communication systems, well-designed workflows, and practical outcomes.
Unified Communications & Contact Center
Enterprise communication and customer interaction platforms across Mitel MiVB, MiCC/MCX, MBG, MiCollab, NuPoint, CloudLink, Workflow Studio, and related integrations.
MiVB · MiCC/MCX · MBG · MiCollab · NuPoint · CloudLink · Workflow StudioExplore area →02IVR & Solution Architecture
Complex IVR design, routing strategies, customer journeys, call-flow logic, agent workflows, and practical solution architecture.
IVR · Routing · Call Flows · Customer Journey · Workflow DesignExplore area →03SIP, CTI & Telephony Integration
Deep technical knowledge of SIP signalling, CTI integrations, CSTA, TAPI, call control, event handling, and enterprise telephony interoperability.
SIP · CTI · CSTA · TAPI · Call Control · Telephony IntegrationExplore area →04Systems, Networking & Platform Operations
Enterprise networking, Linux environments, Windows-based services, service dependencies, communication infrastructure, and platform troubleshooting.
Networking · Linux · Windows Services · Infrastructure · TroubleshootingExplore area →05DevOps & Engineering Automation
Modern engineering practices for source control, deployment automation, containers, CI/CD, configuration management, and artifact workflows.
Git · Docker · Kubernetes · Jenkins · Ansible · CI/CD · ArtifactsExplore area →06Applied AI & Intelligent Automation
Practical use of AI, RAG, MCP, agentic systems, multimodal models, APIs, tools, and services to improve support and customer experience workflows.
AI/ML · RAG · MCP · Agentic AI · Multimodal AI · APIsExplore area →